Churn Risk

Retaining customers is just as important as acquiring new ones. That's why the Solution Provider Platform (SPP) includes AI-powered churn risk analysis to help Autodesk Solution Providers identify customers who may be at risk of not renewing or reducing their Autodesk investment.

Rather than relying on intuition or manual reviews, SPP continuously analyzes customer data from Autodesk Partner Web Services (PWS) together with business and usage patterns to identify early warning signs. By evaluating factors such as renewal history, subscription changes, Flex consumption, customer engagement, support activity, and historical trends, SPP provides a churn risk assessment for every customer.

AI-Based Insights in SPP

With these insights, account managers and customer success teams can:

• Identify at-risk customers before renewals are due
• Prioritize customer outreach based on risk level
• Proactively address issues affecting customer satisfaction
• Reduce churn and improve renewal rates
• Focus time and resources where they will have the greatest impact

Instead of reacting when a customer decides to leave, SPP enables a proactive, data-driven approach to customer retention. AI-generated insights help your teams understand which accounts need attention and when to engage - turning customer data into timely actions that strengthen relationships and protect recurring revenue.